Experts Grow Workshop

  • News & Events
1 May

Improve your customer experience

Truro, Newquay, Falmouth, St Austell, Bodmin

Do you know what your customers say about your business?

In this workshop, you will step into the shoes of your customer to understand how they engage with you, look at ways to exceed customer expectations and learn how to gain buy-in from your staff on the frontline.

  • Understand the benefits of mapping your customer journey and how this can improve customer satisfaction in your business
  • Map out your own customer journey
  • Create a plan to implement your customer journey with your staff
  • Identify areas where our experts can support you further

A workshop for decision makers in hospitality, who are keen to purposefully design their customer’s experience.

WORKSHOP DETAILS:

Date: To be arranged

Time: 9am -12pm

Facilitator: Carrie Glenister

Location: Central Cornwall

 

Contact your adviser to book a place on the next workshop.

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