A group of female waitresses sat at a table.

Experts Grow Workshop

  • News & Events
1 May

Improve your customer experience

Old Granary, Malpas Road, Truro, TR1 1QH

Do you know what your customers say about your business?

In this workshop, you will step into the shoes of your customer to understand how they engage with you, look at ways to exceed customer expectations and learn how to gain buy-in from your staff on the frontline.

  • Understand the benefits of mapping your customer journey and how this can improve customer satisfaction in your business
  • Map out your own customer journey
  • Create a plan to implement your customer journey with your staff
  • Identify areas where our experts can support you further

A workshop for decision makers in hospitality, who are keen to purposefully design their customer’s experience.


Date: Wednesday 1 May 2019

Time: 9am -12pm

Facilitator: Carrie Glenister

Location: Old Granary, Malpas Road, Truro, TR1 1QH



Have you signed up to Experts Grow yet?

Our workshops are completely free and open to small and medium businesses taking part in our Experts Grow programme.


Enter your details below to register for this workshop, or ring us on 01872 277150: